Is smoking or drinking allowed aboard your vehicles?
Smoking and/or drinking is not allowed on any of our vehicles for the health and safety of our passengers, and staff.
Do your routes cover all of the famous attractions?
Of course! On our cruises you'll see everything there is to see in the harbor, including the Statue of Liberty, The Brooklyn Bridge, Manhattan Skyline, and Ellis Island, among others. Each tour is led by a native and experienced guide for an informative and fun experience.
How long are your tours?
Each cruise is approximately 90 minutes long.
How often are departures?
Cruises depart several times a day. For precise times check the schedule for each of our cruises: watertour.com/packages
Does the Downtown Liberty Cruise dock at Liberty Island so that we can walk to the Statue of Liberty?
No, our Downtown Liberty Cruise does not dock on the actual island, however, our route passes right in front of the island, close enough for you to take the best pictures.
How do I get to the Downtown Liberty Cruise?
Our Downtown Liberty Cruise departs from Pier 36 (299 South St between Clinton & Montgomery St) Walk from Battery Park: – Walk across City Hall Park to Park Row Street. – Cross to the East side of Park Row Street toward Frankfurt Street. – Turn left onto Park Row Street and make an immediate right onto Frankfurt Street. – At Pearl Street, make a right and then continue left onto Dover Street. – Turn left onto East River Bike-way – Turn right at Clinton Street. Continue straight to Pier 36.
Can I purchase tickets directly from the pier? Is the price different from the online price?
Yes, you can purchase tickets directly at Pier 36. The price will be higher than our online specials.
Do I get discounts if I purchase the tickets online?
Yes, you can save up to 50% if you book your ticket in advance online on our website.
How far ahead should I make arrangements?
It is never too early to organize your trip so we encourage you to book early. Whether you book your tickets a year in advance or buy the same day, your ticket validity time starts from the moment you print your physical ticket.
What forms of payment does WaterTours accept?
If you book online, we are able to accept Visa, MasterCard, Discover, Amex, and PayPal. If you come to our visitor’s centers, or wish to purchase your tickets from our uniformed street agents, you will be able to use cash, travelers checks, Visa, MasterCard, Discover and AMEX.
What should I do if I don't receive my confirmation email after making an online purchase?
After your complete your online purchase you will be redirected to a confirmation page with your voucher number on it. If you do not receive a confirmation email, please print this confirmation page, or just call our local number when you arrive in NYC, and we will find your reservation based on the last four digits of your credit card. After that you can redeem your tickets at any of our Visitor Center locations or from a uniformed ticket agent.
Are tickets required for children?
Child tickets are available for kids aged 4-12. Children aged 3 years and under may travel free of charge. All children must be accompanied by an adult.
Are tour tickets purchased from your website refundable?
No, tickets purchased online for our tours are non-refundable. However, our tickets can be used up to two years after the date of purchase.
How can I place advertising online or on your brochure?
Please contact our Marketing Department for further information at email@example.com or call our office at (212) 643-0080.
What is a charter and how much do they cost?
A temporary lease of our vehicle and driver is called a Charter. This is when a group wants to take a customized trip with their own tour guide. Chartering is generally a very economical way to travel as a group. Charter prices depend on the route, the group size, as well as the date and time requested. We invite you to submit a request on our Groups & Charter Form for a free quote with no obligation.
What kind of vehicles are available for charter?
Our Sightseeing vessels can accommodate 300 passengers.
Who drives your vehicles?
We take tremendous pride in our professional crews. Our boats are piloted by some of the most experienced NY harbor captains, all of whom are minutely familiar with the local waterways.
Do you offer a student discount?
Regrettably, we do not offer discounted student tickets to individuals. However, please inquire about our preferred rates for school groups with our Water Tours team at (212) 664 0300 or fill in a request on our Groups & Charter Form for a free quote with no obligation.
How does a group book in advance?
For Groups and Private Charters, as well as for group tickets and pick-ups, please contact us at (212) 664 0300 or on our Groups & Charter Form for a free quote with no obligation.
Do you provide group discounts?
Groups of 10 or more are entitled to a 10% discount with New York Water Tours. Please contact us at firstname.lastname@example.org to coordinate group services.